Privacy Policy

Privacy Policy

This policy outlines how your personal information is collected, used, and shared when you visit

Collection of Personal Information and other Information

We will only collect the personal information that it needs to help you enjoy the full range of our services. This means that when you use the Sopra website or other Sopra services, we may collect personal information such as your name, address, telephone number and email address.

We do not collect sensitive information (for example: medical history) from users of the Sopra website.

We collect personal information from you if you buy something from us, if you subscribe to our marketing communications, and if you sign up for an account with us. We may also collect personal information, when you use our website, by using cookies, recording your IP address and other statistical methods.

When you share personal information with us, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task.

Using and Disclosing Your Personal Information

We will generally use or disclose your personal information for the primary purpose for which it was collected, or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent in accordance with this Privacy Policy for the use or disclosure or it is required or authorised by law.

We use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services, trader and service provider.

If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.

We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.

When registering with us, you consent to us using your personal information (such as your email address or phone number, your purchase history with us, your browsing history on our platform, and information collected about you from Related Companies) for direct marketing purposes. This includes sending you deal emails or SMS notifications about our products and services, and personalising the appearance of the platform for you based on the personal information we collect about you. You may opt out of receiving these direct marketing communications at any time and you can manage your subscription preferences in your account.

When opting into ‘Notify Me’ emails, you consent to us sending you a notification email once a product on your wish list is back in stock. You may opt out of receiving these notification emails at any time and you can manage your notification preferences in the wish list section of your account.

We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, loyalty and reward program, logistics, customer service and technology support services. This may include providing your information to third parties that are located outside of Australia. Where we do so, we ensure that these parties treat your information with strict confidentiality and have appropriate data protection arrangements.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: